Best in Hood
Menu
CitiesGuidesSubmit your businessReviews processAboutContact

3 Best Insurance Agencies in Johannesburg (2026)

Independently ranked by our review of ratings, reviews and reputation · How we chose

Lorian Hartfield
By Lorian Hartfield, Real Estate and Financial Expert · ✓ Data verified July 2026 · 6 min read

Choosing an insurance agency in Johannesburg is really a choice about who picks up the phone (or the app) the day something actually goes wrong, and that differs sharply between the names below. Between them these agencies have logged close to 3,000 Google reviews, and the ratings range from 4.0 up to 4.5, with the gap coming down almost entirely to how claims get handled once you're a policyholder.

Short answer: Old Mutual Insure rates highest of the Johannesburg insurance agencies here at 4.5 stars from 568 reviews, run through a consultant-led service model out of its Parktown office. Naked Insurance follows at 4.0 from 1,567 reviews, the largest review base on this page, built entirely around app-based policy and claims management. Hollard rounds out the list as a large, broker-distributed insurer with a wider product range across motor, home and life.
Jump to a business

Johannesburg Insurance Agencies, Side by Side

# Business Rating Reviews Best for
1 Naked Insurance 4.0 ★ 1,567 Digital-first, multi-line cover View ›
2 Old Mutual Insure Head Office Parktown 4.5 ★ 568 Highest-rated, consultant-led View ›
3 Hollard Insurance Company 4.0 ★ 860 Breadth across motor, home and life View ›
3 Best Insurance Agencies in Johannesburg (2026)

Our picks for an insurance agency relationship

Naked Insurance logo
#1 Overall🕑 Open 7 days↩ Responds to reviews

Naked Insurance

4.01,567 Google reviews

Naked Insurance is a fully digital South African insurance agency covering car, home and single-item policies, all quoted and managed through its own app rather than a broker or call centre. It has built its reputation on a tech-driven claims process, with customers setting up cover and tracking claims without ever speaking to an agent in person. It is the most-reviewed agency on this page by a wide margin.

What people praise

  • Largest review base of any agency here, with a strong overall rating to match
  • Named claims handlers who stay in contact through resolution
  • One policyholder set up in-app across car and household cover with no broker involved
  • Fast payouts described repeatedly across different claim types

Worth knowing

  • No in-person broker relationship, which suits digital-first customers more than those who prefer a human contact
Reputation scorecardrank in Johannesburg
Rating4 / 5
Review volume1,567 · 97th
Confidencehigh
Recency5 weeks ago
Info completenesssite · phone · hours
Rating breakdown71% 5-star
✓ VerifiedSource: Google

Our take: Naked is the strongest pick if you want one agency to handle multiple policy types entirely through an app, with a track record deep enough that the rating is not resting on a small sample. It ranks first here on sheer weight of consistent, positive feedback.

Website+27860995125 Directions

9 Gordon Hill, Parktown, Johannesburg, 2193

Old Mutual Insure Head Office Parktown logo
#2🕑 Open 5 days/wk↩ Responds to reviews

Old Mutual Insure Head Office Parktown

4.5568 Google reviews

Old Mutual Insure runs out of a Parktown head office and underwrites and services insurance directly as well as through brokers, spanning motor, home and business lines. It is the highest-rated agency on this page. Reviews describe a consultant-led relationship, with named staff handling everything from new quotes to adding a policy or vehicle to an existing arrangement.

What people praise

  • Highest rating of the agencies on this page
  • Consultants named and praised repeatedly for patience and clear communication
  • Handles quote requests and mid-policy changes through direct staff contact
  • Strong five-star share across a solid review base

Worth knowing

  • Smaller review base than Naked, though still substantial
Reputation scorecardrank in Johannesburg
Rating4.5 / 5
Review volume568 · 86th
Confidencehigh
Recency3 weeks ago
Info completenesssite · phone · hours
Rating breakdown84% 5-star
✓ VerifiedSource: Google

Our take: If you value a named consultant over an app, Old Mutual Insure is the best-rated option here and the reviews back up a genuinely attentive service style.

Website+27113749111 Directions

4 St Andrews Rd, Parktown, Johannesburg, 2193

Hollard Insurance Company logo
#3🕑 Open 5 days/wk

Hollard Insurance Company

4.0860 Google reviews

Hollard is one of South Africa's largest insurers, distributing motor, home and life cover mainly through independent brokers and partner brands rather than direct to the public. Its Parktown office handles broker support and claims servicing across that full product range. It markets itself around insuring "what you love" through a wide partner and broker network rather than a single house-brand policy.

What people praise

  • Widest product range of the agencies here, spanning motor, home and life under one insurer
  • National broker network for customers who prefer to deal through an intermediary
  • One reviewer highlighted a clean, welcoming physical office

Worth knowing

  • Several recent reviewers describe long delays and repeated hand-offs between consultants on claims
  • Call centre wait times are a recurring theme in negative reviews
Reputation scorecardrank in Johannesburg
Rating4 / 5
Review volume860 · 92th
Confidencehigh
Recency8 weeks ago
Info completenesssite · phone · hours
Rating breakdown59% 5-star
✓ VerifiedSource: Google

Our take: Hollard's breadth and broker reach are real strengths if you want one insurer across several policy types, but the claims-handling complaints here are sharper than at the other agencies. Going through a broker who will actively chase your claim is the safer route with Hollard.

Website+27861000107 Directions

22 Oxford Rd, Parktown, Johannesburg, 2193

4

Your business here

Get listed on this page, in front of local customers already searching for you.

Claim this spot ›

How we rank these agencies

Every figure on this page comes from live public Google data, not opinion or payment. Rating is the agency’s current Google star average. Review volume is how many customers have rated them, measured against the other agencies on this page. Confidence weighs the rating by that volume, so a 4.0 from over a thousand reviews counts for more than a 4.5 from a few hundred. Recency reflects how recently people are still leaving reviews. No business can pay to change these numbers.

How much does an insurance agency charge in Johannesburg? (2026)

Agencies and brokers generally don’t charge a separate fee to policyholders; they’re paid commission by the underwriter, so your premium is set by the specific policy, your risk profile and the cover level you choose rather than by which agency you go through. Because that varies by product and person, we’re not publishing a general price table here.

Serving policyholders across Johannesburg

These agencies service clients across Johannesburg and greater Gauteng, including Parktown, Sandton, Rosebank and Bedfordview, whether you deal with them through an app, a call centre or a local broker. Looking for an insurance agency near me? Every listing below has a live phone number so you can get a quote directly.

What to ask before you choose an insurance agency

  • Do you underwrite policies directly, or place them with other insurers as a broker?
  • Which policy lines do you handle, motor, home, life, or all three under one agency?
  • How is a claim logged, and will I have a named contact through to resolution?
  • Is service mainly app-based, phone-based, or through an in-person broker?
  • What is the typical turnaround on a claim once all documents are submitted?
  • Can you bundle multiple policy types, and does that change the premium?

Frequently asked questions

How did you choose these insurance agencies?

We started from insurance agencies in Johannesburg with a public Google presence, then ranked by rating, review volume, consistency and recency. See How we rank these agencies above.

Are these rankings paid?

No. Rankings come from the public Google data in the scorecard. A business can pay to be a Featured Partner, which adds a badge and top placement, but that never changes another business’s score or position on the underlying data.

How often is this updated?

The data carries a verified date (July 2026 on this page). We refresh listings periodically so ratings and review counts stay current.

Should I choose a digital agency or a broker-led one?

It depends on how you like to manage a policy. Naked Insurance is built entirely around app-based service, while Old Mutual Insure and Hollard lean on named consultants or brokers. Both models show strong reviews here, so the choice comes down to whether you’d rather deal with an app or a person.

Can one agency cover more than one type of policy?

Yes. Every agency here handles multiple lines, motor, home and in some cases life, so you can often consolidate cover with a single agency rather than juggling separate providers.

What should I do if a claim through my agency is delayed?

Ask for a named case handler and a written timeline. Reviewers who had the smoothest experience here consistently mention a specific consultant who stayed in contact, so pushing for a direct point of contact early tends to help.

The bottom line

Naked Insurance is the safe default if you want one agency across multiple policy types with the deepest, most consistent review record here. If a named consultant matters more to you than an app, Old Mutual Insure is the best-rated alternative, and it’s worth getting quotes from both before you commit.

Own one of these businesses, or want to be here?

Claim your spot on this page: Basic listing $50 or Premium $100 for the top spot, held a full year. Both include a permanent link to your site.

Get listed See pricing