
First Mile
First Mile runs commercial waste and recycling collection across London, covering dry mixed recycling, food waste, general waste, glass, cardboard, confidential shredding, and WEEE electronics recycling for businesses. It's a certified B-Corp with borough-by-borough coverage across Central, North, and East London, built for offices, hospitality venues, and retailers rather than one-off household jobs. Reviewers here are largely businesses managing an ongoing collection contract rather than individuals with a single clearance job.
What people praise
- A large business customer describes reliable, on-time collections with clear communication across an ongoing contract
- The company's escalations team responded directly and specifically to a customer's repeated weekend pick-up issue
- One reviewer credits a specific collector, Rodney, with exceptional friendliness during a difficult confidential-waste pickup
- The wide service range, recycling, food waste, confidential shredding, WEEE, covers most of what a business needs from one provider
Worth knowing
- Weekend collections have drawn repeated complaints about missed or delayed pickups, worth confirming coverage if your business needs weekend service
- One customer reports a paid-in-advance collection that never happened despite several follow-ups
Our take: First Mile ranks #1 here on the highest review volume, 628, and a 4.0-star average, a fair pick specifically for businesses that need an ongoing, contracted collection service rather than a single clearance job.


