
Better
Better is a direct online mortgage lender headquartered at 1 World Trade Center, offering purchase, refinance and home equity loans, including HELOCs, through a fully digital application process. It positions itself around speed and transparency, with an AI-assisted document review system and a large loan-officer bench handling thousands of New York borrowers.
What people praise
- Fast digital application with document upload and real-time status tracking
- Named loan consultants praised for clear, responsive communication
- Competitive rates that several reviewers credited with meaningful monthly savings
- Large scale means broad experience across purchase, refinance and HELOC products
Worth knowing
- Several reviewers described a drop-off in direct contact once a file moves from consultant to coordinator
- As a large, largely digital operation, complex or non-standard cases may need more follow-up from the borrower
Our take: The most-reviewed name on this list by a wide margin, and a reasonable default for a straightforward purchase or refinance. For anything unusual, stay on top of the file yourself.


