5 Best Internet Services Providers in New York (2026)

Independently ranked by our review of ratings, reviews and reputation · How we chose

By Fenris Morrow, Expert in Professional Services · ✓ Data verified August 2026 · 8 min read

Anyone who has waited on hold with a big-name cable company after a move knows why New Yorkers keep searching for internet services providers with better reputations. The five New York internet service providers below have a combined review count near 1,900, and the most-reviewed name alone has logged nearly three times as many reviews as the next closest, a gap that says something about how word travels fast in a city this dense.

Short answer: For home and business internet in New York, Honest Networks leads on review volume by a wide margin (4.9 stars, 934 reviews), with Brooklyn Fiber holding a perfect 5.0 across 241 reviews. Plans across these providers commonly start around $30 to $50 a month for gigabit speeds, often with no contract required.

Jump to a business

1. Honest Networks
2. Starry
3. Brooklyn Fiber
4. Pilot Fiber
5. HiPer Networks
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New York's Internet Providers, Compared

#	Business	Rating	Reviews	Best for
1	Honest Networks	4.9 ★	934	No-contract fiber, largest review base	View ›
2	Starry	4.7 ★	355	Fixed-wireless coverage across boroughs	View ›
3	Brooklyn Fiber	5.0 ★	241	Local Brooklyn-based service	View ›
4	Pilot Fiber	4.9 ★	177	Business and enterprise connections	View ›
5	HiPer Networks	4.8 ★	182	Apartment buildings, 5G-backed network	View ›

5 Best Internet Services Providers in New York (2026)

Our top picks, reviewed

#1 Overall🕑 Open 7 days

Honest Networks

4.9934 Google reviews

Honest Networks is a New York fiber internet provider offering home gigabit plans starting at $50 a month and business gigabit from $200, with no long-term contracts required. The company markets itself around transparent, flat pricing and net-neutral service, meaning it does not throttle bandwidth or sell customer data, and it publishes speed comparisons showing its gigabit tier well ahead of the national fiber, cable and DSL averages.

What people praise

Reviewers consistently praise fast setup, often completed without needing to be home
Customer support reachable by text, not just phone, which reviewers call a real convenience
No lock-in contracts and no early cancellation penalties
Far and away the most-reviewed provider on this page

Worth knowing

A newer, smaller provider than the legacy cable giants, so building availability should be confirmed before signing up

Reputation scorecardrank in New York

Rating4.9 / 5

Review volume934 · 97th

Confidencevery high

Recency4 weeks ago

Info completenesssite · phone · hours

Rating breakdown97% 5-star

✓ VerifiedSource: Google

Our take: The most-reviewed ISP in New York by a wide margin, with a reputation built on straightforward pricing and support that reviewers describe as refreshingly human.

Website +1844-846-6378 Directions

15 Maiden Ln #1101, New York, NY 10038

#2🕑 Open 6 days/wk↩ Responds to reviews

Starry

4.7355 Google reviews

Starry is a fixed-wireless internet provider serving New York, Boston, Denver, Los Angeles and DC, with plans starting at $30 a month and a 3-year price lock advertised on its site. Unlike the fiber-based providers on this page, Starry delivers internet over a wireless network, which can mean faster availability in buildings where running new fiber is difficult.

What people praise

Named technicians consistently praised by reviewers for patient, clear installation help
Wide plan availability across New York's outer boroughs
Price-lock offer reduces the risk of a surprise rate increase
Free WiFi router included with plans

Worth knowing

Fixed-wireless technology can be more sensitive to building placement and line of sight than fiber

Reputation scorecardrank in New York

Rating4.7 / 5

Review volume355 · 92th

Confidencehigh

Recency8 weeks ago

Info completenesssite · phone · hours

Rating breakdown91% 5-star

✓ VerifiedSource: Google

Our take: A strong option in buildings where fiber has not yet been run, and the reviewer praise for individual technicians suggests a genuinely helpful installation experience.

Website +1888-231-9403 Directions

#3🕑 Open 7 days

Brooklyn Fiber

5.0241 Google reviews

Brooklyn Fiber is a locally owned internet provider offering fully symmetrical upload and download speeds, meaning uploads run just as fast as downloads, a detail that matters for anyone doing heavy remote work or video calls. Reviewers describe switching from major carriers like Verizon Fios and finding faster, more reliable service with responsive local support.

What people praise

Perfect 5.0 rating across every review
Symmetrical speeds, useful for uploading large files or video conferencing
Reviewers describe fast email response times and genuinely helpful local staff
Praised specifically for reliability with minimal downtime

Worth knowing

Smaller service footprint than the larger citywide providers, so building coverage should be checked first

Reputation scorecardrank in New York

Rating5 / 5

Review volume241 · 86th

Confidencehigh

Recency3 months ago

Info completenesssite · phone · hours

Rating breakdown98% 5-star

✓ VerifiedSource: Google

Our take: A locally owned provider with a perfect rating and reviewers who specifically compared it favourably to the big-name carriers they left behind.

Website +1347-464-9473 Directions

185 Van Dyke St Ste. 203, Brooklyn, NY 11232

#4🕑 Open 7 days

Pilot Fiber

4.9177 Google reviews

Pilot Fiber operates over 300 miles of owned fiber infrastructure across the NYC metro area, focused primarily on business customers needing dedicated internet, dark fiber or IP transit. The company's site lists enterprise clients including major cultural and commercial institutions, and reviewers describe multi-year relationships built on consistent, knowledgeable support.

What people praise

One reviewer describes a decade of near-flawless service with proactive problem detection
Reviewers with deep telecom industry experience specifically praise the professionalism of installs
Handles office moves and infrastructure changes smoothly, according to reviewers
Owns its own fiber network rather than reselling another carrier's lines

Worth knowing

Positioned toward business and enterprise customers rather than residential plans, so check fit before inquiring

Reputation scorecardrank in New York

Rating4.9 / 5

Review volume177 · 75th

Confidencemoderate

Recency9 months ago

Info completenesssite · phone · hours

Rating breakdown96% 5-star

✓ VerifiedSource: Google

Our take: The clear pick for a business needing dedicated, high-capacity internet, backed by reviewers with real telecom expertise vouching for the quality of installs and support.

Website +1855-578-5500 Directions

1115 Broadway Fl 12, New York, NY 10010

#5🕑 Open 5 days/wk↩ Responds to reviews

HiPer Networks

4.8182 Google reviews

HiPer Networks is an internet and cable provider based in Jersey City serving apartment buildings across the New York metro area, describing its network as fully fiber to the apartment with a 5G-backed backup layer. The company advertises no data caps, no bandwidth throttling and single-digit latency, and reviewers consistently name individual support staff for fast, patient help.

What people praise

Reviewers repeatedly praise fast, patient support during account transfers and move-outs
No-contract service with prorated billing when a tenant moves out mid-cycle
5G network reviewers describe as noticeably faster than the standard tier
Strong rating across a substantial review base

Worth knowing

One reviewer notes router rental adds a modest monthly cost on top of the base plan

Reputation scorecardrank in New York

Rating4.8 / 5

Review volume182 · 81th

Confidencemoderate

Recency3 months ago

Info completenesssite · phone · hours

Rating breakdown92% 5-star

✓ VerifiedSource: Google

Our take: A solid choice for apartment dwellers, especially given how consistently reviewers single out support staff for smooth move-in and move-out transitions.

Website +1201-802-8800 Directions

285 Grand St, Jersey City, NJ 07302

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Watch: 5 Best Internet Services Providers in New York (2026)

How we score

Every number on this page is computed from public Google data on the date shown, not from opinion or payment. Rating is the provider’s live Google star average. Review volume is how many customers have rated them, ranked against other New York internet providers. Confidence weighs the rating by that volume, so a 4.9 from over 900 people carries more weight than a 5.0 from a few hundred. Recency reflects how recently customers are still leaving reviews. No provider can pay to change these numbers.

How much does internet cost in New York? (2026)

Pricing among the providers above starts as low as $30 a month for entry-level plans and around $50 for gigabit-tier home service, with business plans priced higher based on speed and dedicated capacity. Confirm current pricing and building availability directly with each provider, since it can vary by address.

Serving all of New York

The providers above cover Manhattan, Brooklyn, and parts of the wider metro area including Jersey City, with availability varying by building and neighborhood. Searching for an internet service provider near me? Every listing shows a live phone number and website to check availability at your address.

What to ask before you switch internet providers

Is service already available in my specific building, or does it need to be installed?
Are speeds symmetrical, meaning upload matches download, or is upload much slower?
Is there a contract, and what happens if I need to cancel early?
Does the plan include a router, or is there a separate rental fee?
How fast is support typically, and is there a way to reach a real person quickly?

Frequently asked questions

How did you choose these internet service providers?

We started from internet providers serving New York with a public Google presence, then ranked by rating, review volume, consistency and recency. See How we score above.

Are these rankings paid?

No. Rankings come from the public Google data in the scorecard. A business can pay to be a Featured Partner, which adds a badge and top placement, but that never changes another business’s score or position on the underlying data.

How often is this updated?

The data carries a verified date (August 2026 on this page). We refresh listings periodically so ratings and review counts stay current.

What is the difference between fiber and fixed-wireless internet?

Fiber runs physical cable directly to your building, generally offering the most consistent speeds. Fixed-wireless, like Starry, beams a signal to a receiver on your building, which can mean faster availability where fiber has not been installed yet.

Do any of these providers require a contract?

Several, including Honest Networks and Brooklyn Fiber, advertise no-contract service. Confirm the specific terms with each provider before signing up.

The bottom line

Honest Networks is the safe default for most New York residents given its scale, no-contract pricing and reviewer trust, while Pilot Fiber is the clear pick for a business that needs dedicated, high-capacity connectivity. Always confirm availability at your specific address before signing up.

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